Customer Testimonials
Absolutely horrible. Lied to from the jump. Called last Saturday, Told they could get my truck in Monday. I get there, and they tell me Tuesday. I get called and told that my emissions warranty just expired- I take an uber Saturday from Martinsburg; going off what online says,, pull in at 3:20- nope closed; there was a service guy still here, nope wouldn’t help me. I get here today Monday June 29th - and everything’s supposed to be fixed; don’t even make it out of the lot and the light comes back on, now once again ... Read More DealerRater - Jun 29, 2026
I called on a Tuesday evening, was able to drop my car off for service the next day. I received frequent updates on the status of the repair, which I greatly appreciated! Service was completed the same day, there were no surprise charges upon pick up. Shout out to Ben, he was great!
Did a great job changing oil and tire rotation , very friendly and very help ful
Very helpful with explaining everything from the service time to the cost of the service Always on time for appointments
I’ve never had any problems with Sheehy since the day of purchase……..other than no owners manual with this truck and I purchased one and Windy made sure I was reimbursed!!!!!!!
Josh listened to all of my concerns he kept me updated thru the process And he even found a recall airbag And had it installed The detailed team did excellent And my loaner car was ready when I dropped off my Enclave
Great customer service at the Sheehy Hagerstown service department. I would highly recommend this dealership.
My wife took her vehicle in for a liftgate issue, they charged her over $200 just to look at it, including "environmental fees" and "document storage".. We will never take our vehicle there for service. They would rather make money this way than actually fixing the vehicles.
The finance department lies to your face to up sell extended warranty! And they don’t have any reputable techs in there service department ! Took truck in for radio not working and they said it was the screen and was bad ? I guess no one there is technically competent in electronics! Took it apart and half the plugs were not plugged in so took it to a shop with a radio tech and the HMI is bad . Stay away from this place they lie and don’t know what they are doing !
If I could give a zero I would on all services sales to service horrible
Best place in town! Extremely well managed, efficient, and professional. Also, so encouraged to see females in leadership with your company!
Always great service and knowledgeable staff. Best customer service ever at any dealership I have ever dealt with. In short, they are simply the best.
I’ve been using Sheehy’s Service Department for 5 years. The staff have been so friendly and trustworthy! I always have a great experience when I take my car here!
Very attentive to the customer, continues up dates on what was going on. Friendly and professional. I will definitely recommend to friends and family and will return
I planned to buy my new vehicle at Sheehy because I loved sharrett! I’m so happy I made that decision. Sheehy and Wanda Bennett are great people to work with. It was a great and successful experience! Thank you for everything!
This is my 6th purchase through Sheehy; 4th at GMC specifically. They are the ONLY dealership we want to do business with! They are straight forward with you every time and will do everything they can to, not only earn your business, but also keep it. The service department is also top notch and makes the process for any service work pleasant and painless. We would recommend this dealership to anyone we know.
Sheehy GMC Buick found my Regal had a cracked exhaust manifold when I had it in for routine service and told me it was covered under a warranty I didn’t know my car had. Repaired it at no charge. Great Job, Great Service, Great People!
UPDATE: This place makes me sick. After returning my vehicle within the 5 day money back guarantee, Sheehy refused to do their part by turning in the tags to the DMV. Thankfully I caught this in time, as the DMV had already billed me $417, along with a $7/day fee for the next 2 years until the registration expired! Being a new teacher with ZERO money to waste, I nicely went in and spoke with Sales Manager Chris Gaston - who told me that he had no clue where the plates were and tried blaming me for taking them. Thankfully after threatening a ... Read More DealerRater - Dec 18, 2024
Kevin O’ Connor did a very good sale us our GMC. Would recommend him if anyone is looking for a car
I would’ve put 0 if I could. One thing after another with no resolution or concern for their customers. They sold me a wrecked car and I have had to take it back for several things only to be told they don’t hear the rubbing noise and the transmission they couldn’t even check after having me drive an hour there and sent me to the ford dealership where I live. I had an estimator at the collision center write an estimate on all the repairs that you can tell was thrown together so that it wouldn’t be ... Read More DealerRater - Jan 20, 2024
They had the vehicle I was looking for. The sales representative was good and no pressure.
It was one disaster after another with this dealership. Wouldn't recommend. Plus they try and force you into extras after. Really annoying. The car needed new tires instantly which they refused to acknowledge and we have had one issue after another with the vehicle.
Sales staff was good to deal with. Service department is very poor. Wouldn’t recommend.
Wanda was a pleasure to work with and the purchase was seamless. The dealership stayed open for an additional hour and still was able to stage a purchase pic as the car was a gift to our daughter. Completely worth the 1.5 hour drive.
Excellent service program for used cars. I'm getting my first oil change today for free.
Worst Car buying experience ever. Advertise for item on vehicle that did not work and then would not stand by them to fix them. if there was a 0 I would rate them a 0. Lied to us about getting a 2nd key with our vehicle - I had to screenshot the verbiage that states that to the salesperson and then he got us one. Had to take car back with less than 900 miles on it with a coolant leak. Would not recommend. Not easy to deal with
We have purchased 4 cars at Sharrett over the last several years as well as visiting numerous other dealers.Sharrett is by far the most customer oriented of any we have ever dealt with.Our salesman(Paul Melville)was most attentive and interested in us getting the car and deal we wanted.Everyone at this dealership was most friendly and helpful and I beiieve this attitude starts at the top and shows what the "shopping for a car"experience should be! Believe me, I have bought many cars over the years from many different dealers and many of them ... Read More DealerRater - Mar 19, 2013